We build AI-Agents that keep your Holiday Season Stress-Free!
Get ahead of other brands with our superior AI-Agents (before they do) ↗️
Book a Demo
Top Merchants like Clove use Yuma for its accuracy
Cloveis a Philadelphia based brand founded in 2019 with a mission to serve healthcare professionals through thoughtfully designed footwear. In November 2023, they reached a significant milestone, having sold one million pairs of shoes.
Hear from Gabe about what Yuma AI offers to the table specially regarding accuracy and automation rates.
What do you love about Yuma's Support?
Hear from Gabe why it's an important partnership and how the partnership is as important as the product.
Press Mentions
Observer
"Yuma AI’s top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting." Read on Observer
TechCrunch
"The first ChatGPT-inflected startup that caught our eye was Yuma, whose customer demographic is primarily — but not exclusively — Shopify merchants. Yuma’s platform provides ChatGPT-like AI systems that integrate with help desk software, suggesting drafts of replies to customer tickets that are both “relevant and customized to the support agents” Read on AI TechCrunch
Retail Dive
"Yuma AI, an innovative leader in AI-driven customer support automation, today announced the successful completion of a $5 million funding round. The investment will accelerate Yuma's mission to build the most advanced AI agents for e-commerce, aimed at revolutionizing customer support and enabling merchants to operate with unprecedented efficiency.From Proof of Concept to 1 million support tickets closed by AI Agents." Read on Retail Dive
AI Insider
"Yuma.ai, specializing in AI-driven customer support automation for e-commerce, raised $5 million to expand its advanced AI agents, aiming to boost operational efficiency for merchants and help them achieve automation rates above 60%." Read on AI Insider
Case Studies of Real Brands living the future of CX
Cabaia
74%
Cost Savings
24/7
Automation
>2 mins
To Respond
How CABAIA Achieved 74% Cost Reduction with Yuma AI
Petlibro
49%
Automated
30%
Slashed FRT
20%
Cost Savings
How Petlibro Achieved 49% Automation and Saves 20%
MyVariations
70%
Slashed FRT
30%
Automated
4.7/5
Trustpilot
MyVariations Slashes Response Time by 70% and Automates 30%
Omnie
50%
Automated
5
Stars Rating
12
Brands Served
Omnie and Yuma AI: Reshaping E-Commerce Customer Service
MFI Medical
45%
Automated
87.5%
Slashed FRT
$30k
Cost Savings
MFI Cuts First Response Time by 87% and Automated 45%
Clove
40%
Automated
3X
ROI
25%
Cost Savings
How Clove Achieved 3x ROI, 40% AI Automation, and 25%
We are known for eliminating pains in CX
Seasonal spikes and demand
Seasonal spikes often bring a flood of customer inquiries that can overwhelm traditional support systems.
Complex multi-platform workflows
As customers engage across multiple platforms, having complex multi-platform workflows becomes essential.
Pain of agent hiring and training
Frequent hiring and training of customer support agents can be resource-intensive and may lead to inconsistencies in service delivery.
Not being active 24/7
Customers expect support to be available whenever they need it, not just during business hours.
Inconsistency across channels
Consistency across various communication channels reassures customers that they will receive the same level of service whether they email, call, or chat online.
Demand for multilingual support
Offering multilingual support is crucial in today’s global marketplace. It allows businesses to serve customers in their preferred language.
Real words from Real CX Leaders in E-Commerce
"Yuma's focus on AI for customer support automation is a game-changer. Unlike others, they specialize and excel in automating support with superior focus. This expertise has transformed our customer service, making Yuma AI not just a tool but a pivotal partner in elevating our customer interactions.”
"I would say it's a perfect solution, especially for shopify merchants. Yuma truly goes beyond. It not just converses but automates external actions in 3rd party services. Which is a game changer.” -
- April Tang, Customer Support Supervisor at Petlibro
"Yuma AI was our secret weapon this Black Friday and Cyber Monday. Their AI Agents handled a staggering volume of customer inquiries, equivalent to the workload of about 50 human agents. Without Yuma, it would have impacted sales."
"We use Zendesk as a ticketing tool. We only realized this when using Yuma, but Zendesk is a dinosaur in the way it creates and manages views, triggers and automations. You're always faced with a list of conditions with buttons for setting parameters.”
- Gwen Pilorget, Director of Customer Relationship at Cabaia
Yuma supports all the channels you need
Deliver advanced omnichannel AI Support across all channels without compromising on quality and consistency. Most AI tools out there do not support the wide range that we do and the best part? The quality is consistent across every single channel. That's because our tech is built in a way that centralizes the intelligence but delivers omnichannel.
![Social Media Visuals [Master file] (62)](https://hs.yuma.ai/hs-fs/hubfs/Social%20Media%20Visuals%20%5BMaster%20file%5D%20(62).png?width=960&height=960&name=Social%20Media%20Visuals%20%5BMaster%20file%5D%20(62).png "Social Media Visuals [Master file] (62)")
